Ounass is seeking a Personal Shopping Assistant (PSA) to join its Ounass Maison team. This role is ideal for someone passionate about luxury fashion, highly organized, and eager to support Personal Shoppers in delivering a world-class client experience. The PSA will ensure seamless service during client appointments, maintain operational standards, and contribute to the luxury environment of Ounass Maison.

Key Responsibilities:

Client Service Support

• Assist Personal Shoppers during appointments, ensuring smooth preparation and follow-up.

• Handle product requests efficiently, including sourcing, steaming, and styling support.

• Anticipate client needs and maintain Maison standards in fitting rooms, refreshments, and overall presentation.

• Support packaging, gifting, and after-service follow-up as required.

Product & Operations

• Maintain stockroom organization and assist with product rotation on the Maison floor.

• Coordinate with operations, stock, and cashier teams to ensure timely request processing.

• Manage deliveries, returns, and exchanges according to Maison standards.

• Support visual merchandising within the Maison.

Team Collaboration

• Work closely with Personal Shoppers, Coordinators, and the wider Maison team for seamless service.

• Provide operational and administrative support during events, activations, and peak seasons.

• Assist with Maison reporting and documentation.

Requirements:

• Previous experience in luxury fashion retail or hospitality preferred.

• Strong organizational and multitasking skills.

• Excellent communication and interpersonal abilities.

• Passion for luxury service with attention to detail.

• Flexibility to support evening events and brand activations.

• Fluency in English; Arabic or other languages is a plus.

Core Competencies:

• Client-centric mindset with discretion and professionalism.

• Proactive, positive, and a strong team player.

• Ability to remain calm and efficient under pressure.

• Strong sense of ownership and responsibility.