Greenfix Property Care is looking for a Patient Affairs Specialist to join its healthcare team at Al Barsha 2 – Grove Mall starting from 1st August 2025. This role serves as the first point of contact for patients, ensuring efficient front-desk operations, appointment scheduling, and CRM management while supporting a seamless patient experience.

Key Responsibilities:

Front Desk & Patient Reception

• Welcome and assist patients with a professional and friendly approach.

• Manage patient check-ins and check-outs smoothly.

• Provide patients with essential information about services, policies, and procedures.

Appointment & Scheduling Management

• Coordinate patient appointments with doctors and specialists.

• Handle appointment confirmations, reminders, and follow-ups.

• Update patient records in the electronic medical records (EMR) system.

Patient Experience & Support

• Act as the first point of contact for patient inquiries and concerns.

• Assist with insurance verification and billing-related queries.

• Provide clear guidance on clinic workflows and digital health tools.

CRM Management & Contact Center Support

• Oversee CRM system operations with accurate data entry and follow-ups.

• Support the Contact Center for patient communication as required.

• Enhance CRM workflows to improve patient engagement and satisfaction.

Administrative & Operational Support

• Handle daily front-desk administrative tasks efficiently.

• Maintain a clean and welcoming reception area.

• Work with medical and operations teams to improve patient flow.

Coordination & Communication

• Serve as a liaison between patients, doctors, and administrative staff.

• Ensure effective communication for seamless patient care.

• Handle confidential patient data in line with compliance standards.

• Support hospital infection control programs.

Requirements:

• Bachelor’s degree in Healthcare Administration, Business, Hospitality, or related field (preferred).

• Minimum 2 years’ experience in patient affairs, front desk, or customer service (healthcare or hospitality preferred).

• Strong communication and interpersonal skills with a patient-first mindset.

• Excellent organizational and multitasking abilities.

• Proficiency in EMR systems, CRM tools, and appointment scheduling software.

• Fluency in English (Arabic is an advantage).

About the Company:
Greenfix Property Care is a trusted service provider in the UAE, committed to delivering high-quality solutions across healthcare and property services. The company emphasizes professionalism, efficiency, and customer satisfaction in all operations.