Mediclinic Group is seeking a detail-oriented Patient Administrator (Emirati national) to join their team at Mediclinic Dubai Mall. This full-time, on-site role involves managing patient registration, appointment scheduling, insurance processes, and billing while delivering exceptional customer service.

Company Overview:
Mediclinic Group is a leading private hospital group with facilities across the UAE, delivering high-quality, patient-centric healthcare. The company emphasizes professional growth and inclusivity while upholding international standards in medical services and administration.

Key Responsibilities:

• Manage patient appointment scheduling and registration efficiently.

• Handle medical insurance documentation and related administrative tasks.

• Oversee billing, invoicing, and daily cash-up procedures.

• Deliver outstanding service and ensure smooth patient experiences.

• Maintain accurate and timely records using hospital information systems.

• Ensure compliance with policies, emergency procedures, and data protection standards.

Candidate Requirements:

Education:

• Essential: Secondary school certificate (Grade 12).

• Preferred: Diploma or Bachelor’s in healthcare, finance, or accounting.

Experience:

• Essential: 2–3 years in a customer service role, preferably healthcare-related.

• Preferred: Experience in a healthcare contact center or hospital environment.

Skills & Knowledge:

• Proficiency in MS Office and hospital information systems.

• Familiarity with CRM tools and medical insurance processes.

• Good command of medical terminology and patient registration protocols.

• Strong communication, organizational, and customer service skills.

• Numerical literacy and attention to detail.

Job Type: Full-Time (On-site)
Location: Mediclinic Dubai Mall, Dubai, UAE
Nationality Requirement: Emirati (as part of Emiratization initiative)