Cleveland Clinic Abu Dhabi is seeking a Patient Access Representative II to manage patient scheduling, pre-registration, and non-clinical instructions for hospital visits. The role ensures insurance verification, financial counseling referrals, and a seamless patient experience, working closely with clinical teams and international patients.

Key Responsibilities:

• Handle scheduling for outpatient and ancillary department visits.

• Confirm appointments and notify patients of any changes via phone, SMS, or email.

• Verify insurance eligibility and inform patients of financial responsibility.

• Collect patient demographic and insurance information accurately.

• Coordinate pre-certification, authorization, and pre-registration processes.

• Provide non-clinical instructions and support for patient preparation.

• Assist patients in activating MyChart and other hospital systems.

• Collaborate with clinical teams for seamless scheduling and patient experience.

• Deliver results in line with Key Performance Indicators (KPIs) set by management.

• Perform additional duties as assigned by the department.

Qualifications & Requirements:

• High School Diploma required; Diploma/Associate’s Degree or Bachelor’s preferred.

• Minimum 3 years of customer service experience; experience in Patient Access, Billing, or healthcare preferred.

• Strong oral and written communication skills in English; Arabic preferred.

• Ability to manage multiple tasks efficiently and work independently or in a team.

• Proficiency in MS Office, electronic medical records software, and hospital scheduling systems.

• Knowledge of medical terminology, insurance, and hospital operations is a plus.

• Critical thinker, resourceful, self-starter, and patient-focused.

• Ability to work rotating shifts as needed and embrace the “Patients First” culture.