Job Title: Order Management & Sales Operations Executive 

Job Description:
We are seeking a highly organized and detail-oriented Order Management & Sales Operations Executive to oversee the complete order fulfillment lifecycle—from post-sales confirmation to final delivery. This role bridges the gap between Sales, Operations, Procurement, and Credit Control to ensure accurate processing, timely approvals, and smooth customer handovers.

Key Responsibilities:

• Take end-to-end ownership of the order cycle once the Purchase Order (PO) is received.

• Prepare comprehensive order summaries including:

  • Final pricing verification and margin checks

  • End-user and project details

  • Complete Bill of Quantities (BOQ)

  • Any customer-specific notes or special instructions

• Collaborate with the Sales team to verify inputs and clarify discrepancies before order submission.

• Submit orders to Operations for logging into the ERP/order management system.

• Coordinate with Credit Control and Management to obtain necessary order approvals based on customer profile, payment terms, and deal value.

• Ensure the Procurement team places vendor orders once internal approvals are secured.

• Serve as the main liaison for vendors and customers by providing:

  • Delivery schedules

  • ETA and tracking updates

  • Order status reports

• Follow up on collection of Post-Dated Cheques (PDCs), advance payments, and any export compliance documents.

• Work with the Credit team to release goods for delivery once payment terms are fulfilled.

• Coordinate with Logistics to arrange deliveries and ensure successful customer handover.

• Maintain accurate documentation and order milestone trackers to ensure transparency and accountability.

Qualifications & Experience:

• Bachelor’s degree in Business, Logistics, Supply Chain, or a related field

• 2–4 years of relevant experience in Sales Support, Order Coordination, or Sales Operations

• Knowledge of UAE Free Zone regulations and GCC cross-border order handling is a strong advantage

• Proficient in Excel, Outlook, and ERP systems such as Navision, Oracle, or SAP

Key Skills:

• Exceptionally organized with acute attention to detail

• Capable of managing multiple tasks and order pipelines simultaneously

• Strong written and verbal communication skills

• Proactive follow-up and stakeholder coordination abilities

• Customer-centric approach with a focus on preempting and resolving issues efficiently