Alaan is seeking an Operations Manager – Accounting to manage customer-facing accounting issues, provide guidance on best practices, and optimize accounting systems. The role involves collaborating with cross-functional teams to improve the product, streamline processes, and ensure data accuracy. Ideal for those who thrive in problem-solving and operational challenges within a fintech environment.

Key Responsibilities:

• Assist customers with setup, troubleshooting, and optimizing accounting systems.

• Educate clients on reconciliation, chart of accounts mapping, journal entries, and financial reporting workflows.

• Empower the customer support team with documentation and training resources on accounting issues.

• Build tools and processes to streamline support for accounting-related queries.

• Serve as an escalation point for complex accounting problems.

• Collaborate with product and engineering teams to enhance accounting features.

• Advocate for improvements to the accounting-related user experience based on feedback.

Required Qualifications:

• 3-6 years of experience in an operations or accounting role at a fintech, SaaS, or financial services company.

• Familiarity with accounting systems like Xero, QuickBooks, Microsoft Dynamics, Oracle Netsuite, Zoho Books, Odoo.

• Strong problem-solving and technical skills, with comfort in working with APIs.

• Excellent communication, interpersonal, and multitasking abilities.

• Ability to work independently and make decisions autonomously.

What’s In It For You:

• Contribute to building a leading fintech brand in the Middle East.

• Significant ownership and accountability in your role.

• Flexible hybrid work culture with work-life balance.

• Competitive salary and equity, along with additional perks like travel allowances, gym memberships, and more.