As Operations Lead at Shipa Ecommerce, you will oversee the entire operational workflow — from data intake in the Parcel Management Module through to package delivery and client invoicing. You will play a crucial role in enhancing delivery performance, ensuring process compliance, optimizing logistics, and driving end-to-end operational efficiency. This role excludes handling of payments, receivables, and payables.

Key Responsibilities

• Supervise daily e-commerce logistics operations across courier, hub, and last-mile delivery

• Manage warehouse activities: package receiving, sorting, dispatch, and inventory flow

• Optimize delivery routing for efficiency and timely service

• Draft SOPs and collaborate with the Tech team on system enhancements and UX improvements

• Ensure SLAs are met by coordinating with internal teams, clients, and vendors

• Recruit, train, and manage operations staff including drivers and delivery associates

• Track and improve operational KPIs using logistics software and data tools

• Lead continuous improvement projects to address operational inefficiencies

• Ensure compliance with safety, legal, and corporate standards

• Produce regular operational reports and performance dashboards for senior leadership

Required Qualifications

• Bachelor’s degree in Industrial Engineering, Supply Chain Management, Business Administration, Logistics, or a related field

• 5–7 years of experience in logistics or courier operations, ideally within e-commerce

• Strong understanding of last-mile delivery, hub operations, and courier ecosystems

• Proficient with route optimization and fleet management technologies

• Familiarity with e-commerce platforms and API/system integration workflows

• Knowledge of local/regional logistics regulations

Key Skills & Competencies

Technical Skills

• E-commerce logistics systems & platform proficiency

• Data analysis & performance reporting

• Customer service operations

• Experience with order tracking and parcel management systems

Behavioral Competencies

• Strategic thinking and decision-making under pressure

• Strong leadership, team management, and training capabilities

• Stakeholder communication and negotiation skills

• High adaptability, problem-solving mindset, and business acumen

• Emotional intelligence and ability to influence across teams

Why Join Shipa?

Join one of the region’s most innovative e-commerce logistics platforms and contribute to shaping seamless last-mile delivery services across the GCC. This is an exciting opportunity to drive operational transformation in a rapidly growing business.

Interested? Click Apply Now to start your application.