Job Title: Operations Assistant 

Job Description:
We are looking for a proactive and detail-oriented Operations Assistant to support our dynamic food production operations. This non-chef role is integral to the success of multiple departments, including ERP, Production Planning, Specifications, New Product Development (NPD), Administration, and Engineering. You will play a key role in streamlining operational tasks, ensuring compliance, maintaining accuracy in documentation, and collaborating with cross-functional teams to meet production and quality goals.

Key Responsibilities:

General Operations Support:

• Coordinate with internal teams to align production schedules, ensure safety standards, and meet KPIs.

• Collaborate with cross-departmental teams including Food Safety, Quality, Hygiene, ERP, Engineering, and NPD for smooth operations and successful product launches.

• Maintain accurate HACCP production records and recommend improvements to minimize waste and errors.

• Ensure full compliance with QHSE and food safety regulations.

ERP System Management:

• Maintain and optimize ERP data for inventory control and procurement.

• Generate reports, assist in upgrades/troubleshooting, and identify efficiency improvements.

• Upload and update recipes, track supplier deliveries, and ensure stock accuracy based on the Master Production Schedule.

Production Planning:

• Update and prioritize the production schedule and meal lists.

• Coordinate activities between production teams for workflow efficiency.

• Analyze trends, sales, and purchase orders to support accurate planning and resource utilization.

• Assist in equipment and material capacity analysis.

Product Specification Management:

• Create and manage product labels and maintain accurate specification documentation.

• Support senior chefs in presentations and align internal systems with food point specifications.

New Product Development (NPD):

• Prepare and evaluate meals for sensory testing and maintain traceability records.

• Maintain stock of benchmark meals and update meal specs accordingly.

• Provide admin/logistics support to the NPD team during development cycles.

Administrative Support:

• Manage employee records, process Coupa requests, and generate invoices.

• Prepare reports, maintain files, and coordinate operational tasks including schedules, attendance, and leave records.

• Act as a backup support during busy periods or team absences.

Food Production Assistance:

• Assist with labeling and finished product processes; support production schedules and work orders.

• Monitor product quality and provide corrective feedback to ensure standards.

Equipment & Engineering Support:

• Participate in engineering meetings and track action points.

• Conduct basic risk assessments and maintenance tasks.

• Ensure equipment is assembled accurately and aligned with Bill of Materials.

Minimum Qualifications:

Education:

• High school diploma or equivalent required.

• Certification in administration or hospitality is a plus.

Experience:

• Minimum 3 years’ experience in hospitality, food production, or a related field.

Skills:

• Strong knowledge of Microsoft Office.

• Excellent communication, time management, and multitasking skills.

• Ability to work well within a team and maintain accurate documentation.

• Strong attention to detail and ability to take ownership of tasks.