Fresha is the leading marketplace platform for beauty and wellness, trusted by millions of consumers and businesses worldwide. Fresha serves over 120,000 businesses and 450,000+ professionals, processing more than 1 billion appointments to date. We provide an all-in-one platform for beauty and wellness professionals, offering solutions for appointment bookings, point-of-sale, customer records, marketing automation, and team management.

As Fresha expands, we’re looking for an Onboarding Specialist to help lead the onboarding process for our partners and ensure a smooth, efficient transition onto the Fresha ecosystem.

Key Responsibilities:

• Partner Onboarding: Lead the partner onboarding journey by managing expectations, training, and educating partners about the Fresha platform. Ensure a seamless handover and encourage platform adoption.

• Data Migration: Assist with data cleaning, CSV migration tools, and bulk data imports, ensuring accuracy in data migration.

• Project Management: Track project timelines, task progress, and record correspondence while maintaining high attention to detail.

• Training & Documentation: Create training materials, including video recordings, meeting notes, and help center articles. Guide partners through KYC processes and banking verification.

• Collaboration: Work with internal teams across multiple time zones to address partner issues and ensure a smooth transition process.

• Ad-Hoc Support: Assist with product questions, partner data migration, and troubleshooting any issues that arise during the onboarding process.

Skills, Experience & Qualifications Required:

• Commercial Mindset: Strong understanding of critical partner needs and ability to manage expectations.

• Organizational Skills: Exceptional organizational and time management skills with a focus on detail.

• Technical Proficiency: Proficient in Excel and experience in data cleaning. Project coordination experience is highly desired.

• Industry Knowledge: Experience in the Beauty & Wellness sector or working within a start-up/scale-up tech company environment is a plus.

• Problem-Solving: Strong analytical and troubleshooting skills with a proactive, solutions-oriented mindset.

• Communication Skills: Excellent written and oral communication skills with the ability to influence others and manage negotiations.

• Team Player: Collaborative with a hands-on approach and willing to assist the team whenever needed.

• Self-Starter: Highly proactive and able to work autonomously in a fast-paced environment.

Why Join Fresha?

• Exciting Growth: Join a fast-growing company in the beauty and wellness industry.

• Inclusive Culture: At Fresha, we value passion and potential, offering a diverse and inclusive work environment where everyone’s voice is heard.

• Career Development: Opportunity to work with a talented team and grow within a rapidly expanding global company.

Interview Process:

1. Screen Call: 30-minute video call with the Talent Team.

2. Skills & Experience: 45-minute in-person interview with the Global Head of Professional Services.

3. Technical & Cultural Assessment: In-person interview with the PSS Hiring Team.

How to Apply:

If you are passionate about onboarding, customer success, and working in a dynamic, fast-paced environment, we encourage you to apply! Please submit your resume and relevant qualifications.