Navy Federal Credit Union is seeking a Part-Time Member Service Representative to join its team at NS Rota, Spain. This role involves delivering exceptional member service while supporting a full range of banking products and services. The ideal candidate will have strong communication and problem-solving skills, with a passion for helping members achieve financial well-being.

This position offers the opportunity to work in a fast-paced and supportive environment and is best suited for professionals with experience in banking, customer service, or financial institutions. It is a part-time on-site role with hours ranging from 20 to 25+ hours per week, depending on business needs.

Key Responsibilities:

• Assist members with opening and managing checking, savings, certificates, IRA, revocable trust, and estate accounts.

• Process applications for consumer loans, mortgages, equity loans, overdraft protection, and credit cards.

• Research and resolve discrepancies related to member accounts and loans.

• Counsel members on products and services to maximize financial benefit and cross-service opportunities.

• Handle cash and negotiable instruments following established policies.

• Perform platform banking functions such as account maintenance and transaction processing.

• Support junior staff and contribute to a collaborative work environment.

• Comply with federal regulations and internal policies, including Bank Secrecy Act requirements.

• May support vault opening, closing, and balancing procedures as a custodian.

Qualifications:

• Proven ability to work independently and as part of a team.

• Working knowledge of banking products, account types, and financial services.

• Excellent active listening, communication, and customer relationship skills.

• Strong organizational and time-management skills.

• Analytical thinker with effective problem-solving capabilities.

• Comfortable using multiple screens and learning new technologies.

• Proficient in math and accurate with numerical data.

• Willing to participate in specialized training as required (e.g., IRA, MLO, Notary).

Desired Qualifications:

• Experience in retail banking, call centers, or credit union environments.

• Prior experience working in a financial institution or customer service setting.

Job Type: Part-Time
Schedule: Monday – Saturday, 20–25+ hours per week (longer hours during training)
Compensation: $19/hr – $22/hr
Location: Command Bldg 1A USNAVSTA, Rota, Andalusia 11530 ES

Note: This role may require temporary or permanent relocation to nearby branches within commuting distance, depending on business needs. Candidates will receive an email assessment after applying; ensure it’s completed to be considered.

About the Company:

Navy Federal Credit Union is a globally recognized financial institution dedicated to serving military members, veterans, and their families. With a focus on meaningful career development and a commitment to excellence, Navy Federal has been consistently ranked among the best places to work by Fortune, Forbes, and others.

Whether you’re looking to grow professionally, contribute to a mission-driven organization, or be part of a highly respected financial team—this opportunity offers all that and more.