Job Title: Medical Receptionist 

Job Description:

We are looking for a highly organized and customer-focused Medical Receptionist with proven UAE experience in a hospital or clinic setting. As the first point of contact for patients and visitors, you will play a vital role in creating a welcoming atmosphere while ensuring the smooth and efficient operation of the front desk.

Key Responsibilities:

Patient Reception & Registration:

• Welcome patients and visitors in a professional, courteous manner

• Accurately register patients, verify personal and insurance details

• Manage patient check-in and check-out procedures

• Maintain confidentiality in compliance with privacy policies

Appointment Management:

• Schedule, reschedule, and confirm patient appointments

• Optimize scheduling to minimize wait times

• Coordinate with medical staff for urgent or special cases

Communication & Information:

• Answer and route phone calls, emails, and inquiries professionally

• Provide accurate details about clinic/hospital services and procedures

• Relay important messages to relevant medical and administrative staff

Administrative Support:

• Maintain organized patient records and files

• Process payments and address billing inquiries

• Keep the reception area clean, organized, and well-stocked

• Perform general clerical duties including filing, photocopying, and data entry

Insurance & Billing:

• Verify patient insurance coverage and process claims

• Handle co-payments and financial transactions accurately

• Ensure compliance with UAE medical billing regulations

UAE-Specific Requirements:

• Familiarity with UAE health insurance procedures and regulations

• Knowledge of local healthcare protocols

• Experience with Electronic Medical Records (EMR) systems used in the UAE

Qualifications & Skills:

• High school diploma or equivalent; certification is a plus

• 1–2 years of UAE-based experience as a receptionist in a hospital or clinic

• Strong understanding of medical terminology and procedures

• Proficient in MS Office and EMR systems

• Excellent communication and interpersonal skills

• Ability to multitask, manage time efficiently, and remain professional under pressure

• Fluency in English (Arabic is an advantage)