• Atlantis Resorts is seeking a dynamic Manager, VIP Customer Development to lead the guest experience and client relationship strategy at its iconic venues including Carbone, Cloud 22, and Studio Frantzen. Based in Dubai, this on-site, full-time role is focused on building VIP client relationships, increasing venue sales, and managing exclusive experiences for high-profile guests. The successful candidate will have a proactive and outgoing personality, combined with deep experience in customer engagement, event promotion, and VIP hospitality.

Key Responsibilities:

• Build and maintain strong relationships with VIP clients and external luxury market stakeholders

• Develop and implement initiatives to boost sales and brand loyalty across Atlantis venues

• Coordinate with internal teams to organize guest preferences, bookings, and special event planning

• Proactively network at high-end events and social gatherings to grow client base

• Promote and execute strategic guest experiences, including private dining and cabana bookings

• Collaborate with marketing and reservations teams to manage CRM data, lead generation, and social media outreach

• Oversee VIP reservation accuracy and completeness using Seven Rooms platform

• Support sponsorship and joint venture initiatives by identifying and submitting leads

• Foster internal team engagement, ensuring all staff are aligned on promotions and guest service goals

• Ensure compliance with hygiene, safety, and emergency procedures as per company standards

Job Requirements:

• Proven experience in VIP hospitality, luxury customer relationship management, or high-end event marketing

• Strong interpersonal and networking skills, with the ability to communicate and influence at all levels

• Excellent organizational, promotional, and multitasking abilities

• Knowledge of CRM tools and digital guest reservation systems (e.g., Seven Rooms)

• Deep understanding of Dubai’s luxury hospitality scene and guest expectations

• Ability to build high-performing client engagement strategies and exceed sales targets

• Proactive attitude, with a passion for creating unforgettable guest experiences