Khidmah is seeking a Manager – Corporate Concierge Services to lead its newly established unit dedicated to delivering luxury front-of-house and concierge experiences. This role is pivotal in fostering a premium hospitality culture, ensuring seamless service for employees, VIP guests, and partners, while maintaining high operational standards and strategic collaborations.

Key Responsibilities

• Set and maintain 7-star service standards across concierge and front-of-house operations.

• Lead and supervise daily activities of the Corporate Concierge Services Unit.

• Design and monitor KPIs to ensure responsiveness, guest satisfaction, and partnership effectiveness.

• Manage, coach, and develop a team of Senior Coordinators and Concierge Coordinators.

• Oversee VIP guest protocols, ensuring luxury-first service experiences.

• Act as the main liaison with senior management regarding guest and concierge operations.

• Collaborate with HR, Facilities, and Events teams to ensure cross-functional service delivery.

Requirements

• 8+ years of experience in hospitality, corporate concierge, or premium front-of-house services.

• 2+ years in a managerial role leading teams in a hospitality setting.

• Strong background in managing high-performing teams and building partnerships.

• Excellent communication, customer care, and stakeholder management skills.

• Bachelor’s degree in Hospitality Management, Business, or a related field.

Why Join Khidmah?

• Opportunity to lead a newly established concierge unit.

• Be part of a culture of premium hospitality and innovation.

• Work closely with senior leadership in a dynamic, customer-focused environment.