Job Title: Manager

Job Description:
Technotask, a global leader in contact center and BPO solutions with over 5,400 employees across 20+ centers in India, is seeking an experienced Manager – Business Development & Client Servicing to join our Dubai team. This role is pivotal in expanding our footprint in the UAE market by identifying new business opportunities, managing client relationships, and driving revenue growth through BPO and IT product sales.

Key Responsibilities:

• New Business Acquisition: Identify and pursue BPO and IT-related business opportunities in the UAE market.

• Client Relationship Management: Understand and meet client needs proactively to ensure high satisfaction and long-term retention.

• Revenue Generation: Meet and exceed quarterly revenue targets through strategic sales and service excellence.

• Lead Generation & Closure: Generate leads through networking, events, and referrals. Drive successful sales closures through negotiation and relationship-building.

• Market Intelligence: Analyze market trends, competitors, and client demands to create competitive and tailored business strategies.

• Cross-Selling & Upselling: Leverage existing relationships to cross-sell BPO services and upsell custom IT solutions.

• Client Onboarding: Ensure a seamless handover from sales to delivery, working closely with internal operations, training, and quality teams.

• Strategic Collaboration: Align with internal stakeholders to ensure the delivery of promised services and maintain client satisfaction.

Qualifications & Skills:

• Minimum 5 years of experience in B2B sales, particularly in BPO or IT products and services.

• Bachelor’s degree in Business, Marketing, or a related field.

• Proven ability to close deals and manage end-to-end client servicing.

• Excellent verbal and written communication and presentation skills.

• Strong negotiation and relationship-building abilities.

• Must have a valid UAE driving license and preferably own transportation.

• Candidate must have a valid UAE visa (self-sponsored or company-sponsored options available).