Job Title: Junior IT Operations Support Specialist

Job Description:

Overview:
We are seeking a proactive and detail-oriented Junior IT Operations Support Specialist to assist in executing daily IT operations, managing documentation, and supporting infrastructure services across cloud and on-premise systems. This role serves as the first line of support in ensuring smooth IT service delivery and maintaining the department’s configuration and reporting repositories.

Key Responsibilities:

• Support execution of IT operations tasks, processes, and ongoing initiatives.

• Maintain and manage IT documentation, reports, and configuration databases.

• Assist in monitoring, installing, configuring, and operating IT infrastructure (network, servers, endpoints, and cloud services).

• Handle service requests and priority incident coordination across systems and departments.

• Collaborate with IT teams to ensure seamless service delivery to internal users.

• Contribute to trend analysis and operational reviews for improving IT support.

• Provide basic troubleshooting for infrastructure issues including networking and cloud platforms (AWS, Azure, Google Cloud).

Required Skills & Qualifications:

• Diploma or Bachelor’s Degree in Computer Science, Information Technology, or related Engineering field.

• 0–2 years of experience in IT operations within a multiuser commercial environment.

• ITIL certification (preferred).

• Working knowledge of major operating systems (Windows, Linux, MacOS).

• Familiarity with productivity platforms like Office 365 and Google Workspace.

• Understanding of IT infrastructure including network technologies, server systems, SD-WAN, and cloud environments.

• Strong communication, coordination, and problem-solving abilities.