MB Services, a fast-growing outsourcing company in Dubai, is seeking an Italian Customer Support Specialist to join their team. This role involves handling customer queries, requests, and complaints in Italian, ensuring end-to-end resolution and superior customer engagement. The ideal candidate will have exceptional fluency in Italian and strong communication skills.

Key Responsibilities:

• Handle customer queries, requests, and complaints in the Italian language, following standard procedures to provide solutions.

• Provide excellent customer service at every interaction, taking full ownership of customer transactions.

• Achieve superior customer engagement and contribute to improved customer experience.

• Ensure a significant improvement in customer satisfaction through effective communication and problem-solving.

Qualifications & Experience:

• Bachelor’s degree.

• Proficient in Microsoft Office suite.

• Exceptional fluency in Italian (both written and spoken).

• Strong communication, interpersonal, and phone etiquette skills.

• High level of computer literacy.

What We Offer:

• Monthly earning of AED 7,000.

• No sales or monthly targets.

• Medical insurance.

• On-the-job training.

• State-of-the-art infrastructure.

• Employee engagement and appreciation programs.

Additional Information:
MB Services specializes in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail sectors. The company is located in Dubai Outsourcing City and offers a dynamic, supportive work environment.