Confidential Careers is seeking an Insurance Officer (Individual Life) to support underwriting operations, customer service, compliance, and administrative functions within a dynamic life insurance business unit. Bilingual candidates (Arabic/English) are preferred. This full-time, on-site position in Dubai involves liaising with internal teams and clients to ensure smooth and compliant insurance operations.

Key Responsibilities:

1. New Business & Operations:

• Process new business requests per SOPs and within TAT.

• Coordinate with underwriting teams for case finalization and medical appointments.

• Manage dispatch and undelivered cases.

• Provide daily status reports and updates to the sales team.

2. Systems, Technology & Reporting:

• Generate and deliver accurate MIS reports to stakeholders.

• Coordinate system updates and oversee UAT completion.

3. Customer Service:

• Handle client inquiries and provide timely resolution (within 1–2 working days).

• Manage receipt postings and client communications.

• Support channels and drive customer retention efforts.

4. AML & Compliance:

• Conduct AML screenings for new business, refund requests, surrenders, and cancellations.

• Collaborate with compliance team to ensure regulatory requirements are met.

5. Document Archiving:

• Digitally archive full document sets and service requests.

• Maintain and update daily trackers for easy case reference.

Qualifications & Skills:

• Bilingual in Arabic and English preferred.

• Experience in life insurance operations, underwriting coordination, or customer service is a plus.

• Strong understanding of insurance workflows and compliance requirements.

• Excellent communication and organizational skills.

• Proficient in MIS tools and technology platforms.

Work Arrangement:

• Type: Full-time

• Mode: On-site

• Location: Dubai, UAE