Waldorf Astoria Dubai International Financial Centre, part of Hilton’s luxury portfolio, is seeking a Housekeeping Order Taker to coordinate departmental operations with a focus on guest satisfaction and efficient service delivery. This full-time, on-site role is ideal for someone with a background in customer service, administration, or housekeeping, especially within the luxury hospitality sector.

Key Responsibilities:

• Answer housekeeping-related calls and dispatch requests via the 2-way communication system.

• Maintain and update the computerized Work Order System, ensuring prompt logging, implementation, and closure of service requests.

• Coordinate with floor supervisors to ensure vacant and ready rooms are made available to the front office.

• Handle emergency calls, monitor alarm systems, and initiate necessary responses and notifications.

• Organize and direct office traffic and interdepartmental communication efficiently.

• Prepare requisitions and maintain inventory of guest supplies; manage lost and found items.

• Ensure consistent, professional, and courteous guest service in line with brand standards.

• Remain composed and responsive during emergency situations.

Qualifications & Requirements:

• Prior experience in customer service, administrative support, or housekeeping required.

• Previous luxury hospitality experience is strongly preferred.

• Strong organizational, communication, and multitasking skills.

• Ability to use computer systems and communication devices effectively.

• Professional demeanor with a strong focus on guest satisfaction.

Work Schedule:
Full-time

Job Category:
Housekeeping and Laundry

Brand:
Waldorf Astoria Hotels & Resorts

Location:
Waldorf Astoria Dubai International Financial Centre, Dubai, United Arab Emirates