SIRA is currently hiring a professional and welcoming Hotel Receptionist for a full-time, on-site role based in Dubai, UAE. As the first point of contact for hotel guests, the ideal candidate will play a key role in creating a positive and memorable guest experience.

This position requires strong communication skills, excellent customer service, and the ability to manage multiple tasks efficiently in a fast-paced hospitality environment. The Hotel Receptionist will be responsible for handling guest check-ins and check-outs, answering inquiries, and ensuring smooth day-to-day front desk operations.

Key Responsibilities:

• Greet and welcome guests with a friendly and professional demeanor.

• Handle guest check-in and check-out procedures efficiently.

• Manage room reservations, cancellations, and modifications using hotel booking systems.

• Answer phone calls and respond to emails with proper etiquette.

• Provide accurate information regarding hotel services, room availability, and local attractions.

• Resolve guest complaints or concerns promptly and courteously.

• Maintain front desk security and comply with data protection standards.

• Coordinate with housekeeping and other departments to ensure guest satisfaction.

• Ensure the reception area is clean, organized, and presentable at all times.

Required Qualifications & Skills:

• High school diploma or equivalent (a degree in hospitality is a plus).

• Excellent interpersonal and communication skills.

• Proficiency in receptionist duties and reservation systems.

• Strong phone etiquette and a customer-oriented mindset.

• Ability to multitask and manage time effectively.

• Previous experience in the hospitality industry is highly desirable.

This is a great opportunity for candidates looking to grow within the hotel and hospitality sector, offering exposure to a diverse international clientele in a vibrant city.