Zurich Insurance is seeking a HelpPoint Consultant (UAE Nationals) to provide exceptional customer service and support to clients. This full-time, on-site role focuses on resolving customer inquiries, troubleshooting issues, and delivering a positive experience while acting as the primary point of contact across multiple communication channels.

Key Responsibilities:

• Serve as the main point of contact for customer inquiries via email, phone, live chat, and walk-ins.

• Listen attentively to customer concerns, troubleshoot issues, and provide effective solutions.

• Maintain a deep understanding of Zurich products, services, and policies.

• Document customer interactions accurately in the system.

• Collaborate with technical support, sales, and operations teams to resolve complex issues.

• Identify process improvements to enhance customer satisfaction and retention.

• Assist in onboarding and training new team members.

• Support business objectives through income-generating activities and reporting (MI) to improve quality and performance.

Qualifications & Skills:

• Must be a UAE National with Family Book.

• High school diploma required; bachelor’s degree is a plus.

• 1–3 years of experience in customer service, preferably in a helpdesk or contact center environment.

• Excellent verbal and written communication skills.

• Strong problem-solving, multitasking, and organizational skills.

• Empathetic, patient, and customer-centric approach.

• Proficiency with customer service software and related tools.

• Ability to work effectively in a fast-paced, collaborative environment.

Job Type: Full-Time | On-Site
Location: Dubai, UAE
Closing Date: September 3, 2025