Miral Experiences is a leading name in the entertainment and leisure industry in the UAE, known for creating exceptional experiences across world-class destinations. The company is dedicated to delivering memorable guest interactions while maintaining the highest service standards.

Role Overview:
As a Guest Services & Retail Associate, you will be the first point of contact for guests, ensuring they receive excellent service and a seamless experience. This role requires strong customer service skills, attention to detail, and the ability to handle financial transactions and merchandise management efficiently.

Key Responsibilities:

• Welcome and check in guests to their booked experiences.

• Provide outstanding customer service and support with queries.

• Assist customers in selecting products and direct them to relevant experiences.

• Manage financial transactions with accuracy.

• Handle guest requests and resolve minor complaints professionally.

• Maintain and stock merchandise areas to ensure product availability.

• Assist with inventory management, including receiving and stocking products.

• Complete departmental checklists, opening/closing procedures, and filing records properly.

• Provide accurate information on products, pricing, and services.

Skills & Qualifications:

• Minimum 1 year of frontline experience in the entertainment/leisure industry (operations role preferred).

• Experience handling money transactions and working face-to-face with customers.

• Strong interpersonal and communication skills.

• Ability to deliver excellent service in a fast-paced environment.

• Professional, approachable, and guest-focused attitude.

Why Join Miral Experiences?
This role provides an exciting opportunity to be part of a dynamic team in one of the UAE’s leading entertainment and leisure companies. You will directly contribute to enhancing guest satisfaction and shaping memorable experiences.