Miral Experiences, a leading entertainment and leisure destination operator in the UAE, is looking for passionate and customer-focused individuals to join their team as Guest Services Associates in Abu Dhabi. This is a full-time, on-site role ideal for professionals with a strong dedication to guest experience, operational efficiency, and hospitality excellence.

As a Guest Services Associate, you will be the face of the company, delivering exceptional service to guests from around the world. This role demands a proactive, courteous, and engaging individual who thrives in dynamic, outdoor environments and can handle operational responsibilities while maintaining the highest standards of customer service.

Key Responsibilities:

• Welcome and interact with guests in a friendly and professional manner.

• Manage guest queues and provide timely and efficient ticketing via the POS system.

• Handle payments accurately in cash, card, vouchers, and multiple currencies.

• Maintain and reconcile the cash drawer and ensure timely remittance of funds.

• Stay up to date on promotions, park activities, rides, attractions, and pricing to inform and upsell to guests.

• Cross-sell products and services to enhance the guest experience and drive revenue.

• Resolve guest issues in alignment with the company’s guest complaint policy.

• Monitor and manage entry/exit via turnstiles and validate tickets or passes.

• Operate and support all guest services operational areas, including lost and found.

• Conduct guest feedback surveys using company-provided tools.

• Respond appropriately to emergencies and participate in safety drills.

• Work outdoors under varying weather conditions and bid farewell to departing guests.

Skills & Qualifications:
Essential:

• Higher secondary education or equivalent.

• At least 1 year of experience in a guest/customer service environment.

• Strong English communication skills (spoken & written).

• Basic computer proficiency.

• Friendly, respectful, and able to engage with guests effectively.

• Willingness to work in flexible shifts and outdoor environments.

Desirable:

• Experience in a theme park or water park.

• Prior experience in handling cash transactions.

• Multilingual abilities (Arabic, Russian, Farsi, or Chinese).

About the Company:
Miral Experiences is a premier operator of entertainment and leisure attractions in the UAE, responsible for iconic destinations including Ferrari World Abu Dhabi, Yas Waterworld, Warner Bros. World Abu Dhabi, and SeaWorld Yas Island. Known for offering thrilling and immersive experiences, Miral aims to create unforgettable moments for guests by combining innovation, safety, and world-class service.