Job Title: Guest Service Agent (Front Stage) – Paramount Hotels

Job Description:
Are you a creative storyteller with a passion for hospitality? Join Paramount Hotels and be part of a globally recognized brand that has been entertaining for over 100 years. As a Guest Service Agent (Front Stage), you will be the first point of contact for guests, ensuring a seamless and memorable experience from arrival to departure.

Key Responsibilities:

• Provide a warm welcome and register guests according to hotel policies.
• Assist guests throughout their stay, addressing inquiries and special requests.
• Process payments and accurately close guest bills upon departure.
• Maintain the privacy and security of guest information.
• Sell available rooms to walk-in guests at the best possible rates.
• Ensure the Front Stage/Guest Services Desk is always operational and well-stocked.
• Update guest information in Opera PMS and maintain accurate records.
• Perform regular bucket checks and routing instruction reports.
• Escort guests to their rooms and explain hotel facilities and features.
• Handle cashiering duties, including foreign currency exchange and paid-outs.
• Balance cash float and conduct individual cashier audits at the end of each shift.
• Minimize rebates and ensure proper documentation for approvals.
• Attend daily shift briefings and monthly communication meetings.
• Identify and anticipate guest needs to enhance their stay.
• Support management with special projects and additional duties as required.

Requirements:

• Minimum 1 year of experience in a Receptionist/Guest Service role, preferably in an international five-star hotel.
• High proficiency in English and Arabic/Russian (verbal & written).
• Knowledge of Microsoft Office applications and Opera PMS.
• Strong interpersonal and problem-solving skills with a guest-centric approach.

Be part of an iconic brand and start scripting your own story at Paramount Hotels!