SmartStay is transforming Dubai’s hospitality industry through exceptional short-term holiday home experiences. As a Guest Relations Supervisor, you’ll play a pivotal role in managing the Guest Relations team, ensuring five-star service delivery, and supporting operational excellence across guest check-ins, complaints resolution, and property onboarding. This full-time, on-site role offers a dynamic environment with career growth opportunities in a rapidly expanding company.

Key Responsibilities:

• Personally welcome guests and ensure a smooth check-in process

• Lead and mentor the Guest Relations team to uphold high service standards

• Handle guest escalation complaints with professionalism and efficiency

• Manage staff schedules to ensure consistent operational coverage

• Coordinate with the Operations Team to onboard new property listings

• Ensure guest needs are met by liaising with housekeeping, maintenance, and vendors

• Use property management systems (Hostaway, Breezeway) for guest and task management

• Be available for night shifts to accommodate late arrivals

Qualifications:

• Prior experience in guest relations within 5-star hotels or holiday homes in Dubai

• Strong communication and interpersonal skills in English

• Ability to handle in-person guest interactions that result in positive reviews and repeat bookings

• Self-driven, dependable, and a collaborative team player

• Familiarity with Hostaway, Breezeway, Sakani, and DTCM portal is a strong advantage

• Willingness to work night shifts

Benefits:

• Competitive salary with performance-based bonuses

• Full residency sponsorship and healthcare coverage

• Rapid professional growth within a fast-growing hospitality brand

• Collaborative and innovative work environment

• Direct impact on enhancing guest satisfaction and brand reputation