Hilton is hiring a Guest Relations Agent (Personal Concierge) for Waldorf Astoria Dubai International Financial Centre. In this role, you will be the main point of contact for guests and VIPs, ensuring a seamless hospitality experience from pre-arrival to post-departure. You’ll manage special requests, welcome guests, and provide personalized service that reflects the brand’s signature True Waldorf Service.

Key Responsibilities:

• Review guest arrival reports and coordinate with housekeeping for VIP room allocations.

• Communicate with guests via email/phone prior to arrival to confirm needs and special arrangements.

• Handle special room assignments and suite occupancies.

• Welcome guests, manage check-ins, escort them to rooms, and explain amenities.

• Ensure assigned rooms are fully prepared with requested amenities before guest arrival.

• Manage the Guest Relations Desk in the hotel lobby.

• Serve as the main point of contact for guests and ensure other departments are briefed on their requirements.

• Maintain guest amenity inventory and knowledge of hotel services, offers, and events.

Requirements:

• Previous experience in a similar guest relations/concierge role.

• Strong organizational skills with attention to detail.

• Excellent personal presentation and communication skills.

• Passion for delivering exceptional guest service.

• Ability to multitask while maintaining professionalism.

• Computer literacy with hotel property management systems.

• Experience in conflict resolution and cash handling.

• Positive, calm, and professional demeanor under pressure.

About Hilton – Waldorf Astoria Hotels & Resorts:
The Waldorf Astoria brand is known for luxury, personalized attention, and the renowned True Waldorf Service, which ensures every guest enjoys a unique and memorable stay. At Waldorf Astoria Dubai DIFC, team members work in a world-class environment, committed to excellence in hospitality and guest care.

Job Type: Full-time | On-site