Fairmont The Palm, a luxury resort located on the iconic Palm Jumeirah in Dubai, is looking for a personable and detail-oriented Guest Relations Agent to enhance the guest experience from arrival to departure. With 391 rooms and award-winning dining outlets, Fairmont The Palm delivers world-class hospitality and a commitment to excellence. This role is ideal for individuals passionate about customer service, organization, and luxury hospitality standards.

Key Responsibilities:

• Welcome guests warmly with drinks and towels, ensuring a smooth check-in/check-out experience.

• Maintain lobby and front desk areas for cleanliness and professional appearance.

• Manage guest queues and ensure efficient communication with team members.

• Handle guest registration, payments, room assignments, and key control.

• Coordinate with housekeeping for timely room readiness and inform guests accordingly.

• Support the Concierge and Royal Service teams in handling guest requests.

• Resolve guest issues promptly or escalate to management when needed.

• Promote hotel services, offers, and loyalty programs.

• Perform accurate cash handling, charge posting, and complete daily reports.

• Ensure safety protocols and standard operating procedures are followed consistently.

Qualifications & Skills:

• Degree or diploma in Hospitality Management preferred.

• Minimum 1 year of experience in a hotel front office or guest services role.

• Proficiency in English; a second language is an advantage.

• Familiarity with Opera/Opera Cloud PMS and loyalty programs is a plus.

• Excellent communication and problem-solving skills.

• Ability to multitask, prioritize, and remain composed under pressure.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

• Flexible and adaptable to different shifts including weekends and holidays.

• Professional grooming and appearance.

About Fairmont The Palm:
Fairmont The Palm offers guests a blend of cultural elegance, relaxation, and luxury. With multiple award-winning dining outlets, a spa, kids’ club, and beachside amenities, the resort is a world-class destination where hospitality meets excellence.

Job Type: Full-time
Workplace Type: On-site
Location: Dubai, United Arab Emirates