The Guest Experience Agent / Telephone Operator plays a key role in ensuring smooth communication between guests and hotel departments. Responsibilities include handling guest calls, requests, inquiries, and complaints, as well as managing wake-up calls, messages, and call forwarding.

Key Responsibilities

✅ Answer and log guest calls and inquiries professionally.
✅ Operate telephone switchboard and process guest requests (wake-up calls, call transfers, messages, etc.).
✅ Provide information about hotel services and assist guests in accessing the internet.
✅ Monitor unanswered calls and follow up to ensure resolution.
✅ Dispatch bell staff and valet services as required.
✅ Ensure guest satisfaction by providing high-quality service.

Preferred Qualifications

🎓 Education: High school diploma or G.E.D. equivalent.
📞 Experience: No prior experience required (hospitality experience is a plus).
🗣 Skills: Excellent communication and customer service skills.
🖥 Technical Skills: Ability to use computers and POS systems.
🌍 Languages: English required; additional languages are a plus.

Why Join Marriott?

🏆 Work for a global leader in hospitality.
💼 Career growth & development opportunities.
🌍 Inclusive and diverse work environment.
✨ Competitive benefits & employee perks.

💡 Apply now to be part of a world-class luxury hotel experience