Hilton is a global leader in the hospitality industry, offering business and leisure travelers the finest accommodations and experiences across an extensive portfolio of world-class brands. At Waldorf Astoria Dubai Palm Jumeirah, we are dedicated to delivering unforgettable luxury experiences while upholding Hilton’s century-long legacy of excellence and innovation.

Job Description:
The Groups, Conference & Events (GC&E) Manager is responsible for generating revenue and overseeing the seamless planning and execution of group bookings, conferences, and events. This role requires a results-driven approach to sales, exceptional relationship-building skills, and the ability to coordinate across departments to deliver premium guest experiences.

Key Responsibilities:

• Actively manage group accommodations and convert inquiries into confirmed sales.

• Identify and pursue new group, conference, and event business opportunities.

• Conduct site inspections, client meetings, and sales calls to promote the hotel’s offerings.

• Coordinate with Sales, Revenue, and Operations teams to ensure successful event execution.

• Maintain accurate communication of event details (AV, catering, room setups) to all relevant departments.

• Oversee the full event lifecycle—from inquiry to post-event feedback.

• Build and nurture strong relationships with clients, event planners, and business partners.

• Ensure accurate management of event contracts, deposits, and payment processes.

• Monitor client satisfaction and resolve issues with a high level of professionalism.

• Lead and mentor the GCE team to achieve revenue targets and deliver excellent service.

• Keep detailed records and prepare reports on sales, performance, and client feedback.

Requirements:

• Proven experience in group bookings, conference sales, or event management within a luxury hotel or hospitality setting.

• Strong communication, sales, and organizational skills with the ability to multitask under pressure.

• Familiarity with hotel and event software such as Opera, Delphi, or Cvent is an advantage.

• Degree or diploma in Hospitality Management, Business, or a related field preferred.

• Strong analytical skills and the ability to respond to market trends and KPIs.

• Leadership skills with the ability to train and inspire a team to exceed targets.

Benefits:

• Competitive salary with additional benefits as per company policy.

• Housing, schooling for children, and transportation allowances may be included.

• Opportunity to work with a globally recognized hospitality brand.

• A collaborative and rewarding work culture focused on career development.

Work Location: Waldorf Astoria The Palm, Dubai
Department: Catering and Event Services
Schedule: Full-time
Brand: Waldorf Astoria Hotels & Resorts