Job Title: Front Office & Reception Training Instructor 

Job Description:

ATLANTA TRAINING CENTER is seeking a highly experienced and dynamic instructor to lead our new, in-depth “Professional Training for Receptionists and Front Office Operations” program in Dubai.

This is an exciting opportunity for a seasoned hospitality or corporate front office professional to share their expertise and mentor the next generation of receptionists and front desk staff. The ideal candidate will bring deep knowledge of both corporate office administration and 5-star hotel front desk operations, equipping trainees with skills ranging from polished communication to advanced guest service and problem-solving techniques.

Key Responsibilities:

• Deliver a practical, 80-hour training program covering all facets of professional reception and front office management

• Demonstrate best practices in communication, guest handling, and administrative work

• Provide hands-on training with hotel-specific systems, including Property Management System (PMS) simulations

• Teach conflict resolution strategies, upselling techniques, and professional etiquette

• Conduct role-play exercises and a final simulation to assess trainee skills and readiness

• Offer mentorship, feedback, and real-world insights to help trainees excel in their careers

Required Qualifications:

• 5–7+ years of proven experience as a front office executive, senior receptionist, or in a similar role in a reputable hotel or corporate environment

• Strong knowledge of hotel operations, the guest cycle, and standard administrative procedures

• Proficiency with PMS software (preferably Opera or equivalent)

• Previous experience as a trainer or mentor (preferred)

• Exceptional communication and interpersonal skills

• Strong problem-solving abilities and professional presentation