Emaar is seeking a Front Office Ambassador to ensure exceptional guest experiences across its properties. This role represents the Emaar brand throughout the guest journey, delivering a flawless stay experience from check-in to check-out.

Responsibilities:

• Provide outstanding guest service at all times, ensuring each guest becomes a loyal supporter.

• Conduct all operational tasks in the Front Office while following service standards and procedures.

• Proactively communicate with colleagues, focusing on guest satisfaction and service recovery.

• Handle complaints and implement effective service recovery strategies.

• Demonstrate ownership, adaptability, and a service-driven mindset in a fast-paced hospitality environment.

Requirements:

• Minimum 4 years’ experience in the hospitality industry.

• Minimum 2 years’ supervisory experience in a 5-star hospitality environment.

• High school diploma required; College degree in Hotel Management or related field preferred.

• 1–3 years of experience in a similar role within a 5-star hospitality company.

• Genuine service personality with high emotional intelligence (EQ).

• Strong customer focus, resilience, and adaptability.

About the Company:
Emaar is a global property leader committed to delivering exceptional customer experiences. The company values a performance-driven culture, ownership mindset, adaptability, and innovation. Emaar emphasizes speed, talent, and tenacity, aiming to deliver flawless products, services, and experiences to its customers.