Are you a storyteller, a creative mind, and someone who loves bringing memorable experiences to life?

Join Paramount Hotels and be part of a globally recognized brand that has been entertaining guests for over 100 years! Step into the spotlight and create unforgettable guest experiences.

Job Purpose:

As a Guest Experience Agent, you will be the first point of contact for our guests, ensuring a warm welcome, seamless check-in and check-out process, and exceptional service throughout their stay. Your role is to anticipate guest needs, provide personalized assistance, and enhance their overall experience.

Key Responsibilities:

• Provide a warm, professional, and engaging welcome to guests upon arrival.
• Efficiently handle guest check-in and check-out processes following hotel standards.
• Process guest payments and maintain accurate billing records.
• Assist guests with inquiries, requests, and personalized recommendations.
• Maximize room sales by upselling to walk-in guests at the best available rates.
• Ensure the Front Desk/Guest Services area is always stocked, organized, and operationally prepared.
• Maintain guest privacy and confidentiality at all times.
• Accurately update guest information in Opera PMS and ensure all records are complete.
• Perform regular audits of guest registration details and financial transactions.
• Attend daily shift briefings and monthly team meetings to stay updated on hotel operations.
• Escort guests to their rooms when required, introducing them to the hotel’s features and services.
• Handle cashiering duties, including foreign currency exchange, paid-outs, and account settlements.
• Maintain and balance a personal cash float, ensuring accuracy at all times.
• Minimize financial discrepancies by ensuring all rebates have proper approvals and documentation.
• Assist in special projects and other tasks as assigned by management.

Qualifications & Experience:

• Minimum 1 year of experience in a Guest Services or Receptionist role in a five-star international hotel.
• Fluent in English (Arabic or Russian language skills are a plus).
• Proficiency in Microsoft Office applications.
• Experience with Opera PMS is preferred.
• Excellent communication, problem-solving, and interpersonal skills.

About the Company:

DAMAC Properties is a leading luxury real estate developer in the Middle East, renowned for its exclusive residential, commercial, and hospitality projects. With over 21,700+ completed homes and a portfolio of 44,000+ units, DAMAC has redefined opulent living in Dubai, Qatar, Saudi Arabia, Jordan, Oman, and Lebanon.