Macro is a globally recognized leader in facilities management, delivering innovative workplace solutions that enhance sustainability, efficiency, and user experience. With services spanning workplace design, helpdesk support, interim property management, and smart building technologies, Macro is committed to excellence and driven by values of innovation, customer delight, integrity, and people development.

We are seeking a Front of House Operative to be the first point of contact for clients, guests, and employees. This role requires someone detail-oriented, organized, and service-driven, with excellent communication and interpersonal skills.

Key Responsibilities:

• Greet and welcome all guests, visitors, and VIPs, ensuring a professional and warm reception.

• Oversee reception operations, ensuring calls and inquiries are handled promptly and professionally.

• Maintain the look, feel, and high standards of the reception area.

• Monitor and resolve previous facility-related issues, ensuring follow-ups are closed satisfactorily.

• Manage inventory duties and maintain updated records of supplies.

• Support corporate events by assisting in setup and providing on-site coordination.

• Prepare client reports and support administrative tasks as required.

• Deliver exceptional customer service while engaging effectively with tenants, stakeholders, and service providers.

• Perform additional duties assigned by the line manager.

Qualifications & Requirements:

• Previous experience working in a five-star hotel in the UAE.

• Front Office/reception experience is essential.

• Strong people management and stakeholder engagement skills.

• Excellent written and verbal communication skills.

• Ability to establish strong relationships with clients and service providers.

• Fluency in Arabic, Russian, or Mandarin is an added advantage.

Diversity & Inclusion:
Macro is committed to fostering a safe, inclusive, and supportive workplace where everyone feels empowered to be their authentic self. Through our “This is Me” initiative, we actively support employees’ professional and personal needs, ensuring a positive and productive work-life experience.