Hilton is seeking a service-driven and organized Front Desk Supervisor to lead the guest experience at the DoubleTree by Hilton Jumeirah in Dubai. In this front-line leadership role, you’ll be responsible for ensuring smooth operations at the reception desk, supervising your team, and delivering world-class hospitality to every guest.

Key Responsibilities

• Supervise all front desk operations during your shift, ensuring high service standards

• Maintain up-to-date knowledge of hotel products, services, and promotions

• Brief your team on VIP arrivals, special events, and relevant daily updates

• Monitor and coach team members to ensure professional performance and appearance

• Respond promptly to guest inquiries, complaints, and requests

• Drive sales and revenue through up-selling and promotional activities

• Ensure all guest interactions align with Hilton brand standards

Qualifications & Skills

Required:

• Prior experience in a Front Office role (hotel, hospitality, or retail)

• Strong leadership, communication, and interpersonal skills

• Organized and calm under pressure with the ability to multi-task

• Excellent customer service mindset with attention to detail

• Commercial awareness and sales capability

Preferred:

• Diploma or degree in Hospitality Management or related field

• Previous supervisory experience in a hotel or guest service setting

Why Join Hilton?

Hilton is one of the world’s leading hospitality brands with a legacy of excellence spanning nearly a century. At the core of our success is our team, and we’re committed to creating a workplace where people thrive, grow, and are empowered to provide unforgettable experiences.

As a Hilton team member, you’ll enjoy:

• Career advancement opportunities

• Training and development programs

• Competitive benefits and employee recognition programs

• A collaborative, inclusive workplace culture

Work Location:

📍 DoubleTree by Hilton Jumeirah, Dubai, UAE