Afrah Tobacco & Cigarettes Factory, headquartered in Ras Al Khaimah, UAE, is a leading manufacturer and trader of cigarettes and shisha tobacco (Mua’assil). The company is known for producing high-quality shisha tobacco brands widely recognized in African and USA markets.

They are seeking a Front Desk Receptionist to manage reception operations and ensure a welcoming, professional environment. The role is crucial in handling front desk activities, customer interactions, and clerical support while maintaining smooth communication between departments.

Key Responsibilities:

• Greet and assist visitors, ensuring a positive and professional first impression.

• Answer, screen, and direct incoming phone calls promptly and courteously.

• Manage front desk activities, including mail distribution and clerical support.

• Handle customer inquiries and provide accurate information or redirect as necessary.

• Maintain and update records, files, and schedules.

• Assist with appointment scheduling and internal coordination.

• Support communication between departments to ensure efficient operations.

Requirements:

• Strong phone etiquette and receptionist skills.

• Proficiency in clerical tasks and office administration.

• Excellent communication and customer service abilities.

• Good organizational skills and attention to detail.

• Ability to work independently as well as part of a team.

• Prior experience in a receptionist or administrative role preferred.

• High school diploma or equivalent required.