Job Title: Front Desk Receptionist

Job Description:
We are looking for a professional and customer-focused Front Desk Receptionist to join our hospitality team. As the first point of contact for guests, you will play a vital role in ensuring their experience is welcoming and seamless. You will be responsible for managing guest check-ins, handling inquiries, processing payments, and supporting hotel operations with a positive attitude.

Key Responsibilities:

• Answer incoming phone calls and direct them to the appropriate departments or guest rooms

• Assist both prospective and current guests with reservations and inquiries

• Assign rooms and suites based on guest needs and availability

• Handle check-ins, check-outs, and credit card transactions accurately

• Provide wake-up calls and handle special guest requests with professionalism

• Address and resolve guest concerns promptly to ensure guest satisfaction

• Maintain accurate records of room charges, services used, and guest preferences

Skills Required:

• Excellent verbal and written communication skills

• Strong organizational and multitasking abilities

• Customer service-focused with problem-solving capabilities

• Willingness to learn hotel management software/systems

• Ability to maintain professionalism in high-pressure situations

Preferred Candidate:

• Experience: 1 – 2 years in a similar role

• Nationality: Philippines

• Gender: Female