Edge by Rotana offers a curated lifestyle experience with a modern edge, blending the brand’s signature hospitality with distinctive design and personalized service. As part of the wider Rotana Hotel Management Corporation, Edge is committed to redefining hospitality with a dynamic and guest-focused approach.

Job Overview

We are currently seeking a dynamic and self-motivated Front Desk Agent who is passionate about guest service and creating memorable experiences. If you’re enthusiastic about the hospitality industry and thrive in a fast-paced, multicultural environment, this is the opportunity for you.

Key Responsibilities

• Deliver prompt, courteous, and efficient service from check-in to check-out

• Personally greet guests, escort them to their rooms, and offer hotel familiarization

• Handle guest inquiries and provide information on local attractions and hotel services

• Maintain awareness of hotel occupancy levels and applicable room rates

• Process guest accounts, ensuring accurate billing and cashiering procedures

• Uphold strict guest privacy protocols and professional standards

• Use Opera and other hotel systems effectively for smooth front office operations

• Handle guest requests, issues, and feedback promptly to maximize satisfaction

Qualifications & Skills

• Degree or diploma in Hospitality Management or related field

• Previous experience in front office roles within a hotel setting

• Strong command of English; proficiency in another language is a plus

• Computer literate; knowledge of Opera PMS preferred

• Excellent interpersonal and problem-solving skills

• Customer-oriented, proactive, and team-focused mindset

• Able to work under pressure and in a fast-paced environment

Core Competencies

• Customer Focus

• Teamwork and Collaboration

• Accountability and Dependability

• Cultural Sensitivity and Adaptability

• Initiative and Proactive Problem Solving

What We Offer

At Edge by Rotana, we offer a supportive and enriching environment where team members can grow, develop, and build rewarding careers. Join us to be part of a vibrant culture where innovation and hospitality excellence meet.