Hilton, one of the world’s leading global hospitality companies, is seeking a professional and customer-focused FO Host (Guest Service Agent) to join its team at Hampton by Hilton – Dubai Al Qusais. As a key member of the Front Office Team, you will be the face of the hotel, ensuring a seamless and memorable experience for guests from check-in to check-out. This role requires a warm, efficient, and organized individual with a commitment to excellence and guest satisfaction.

Key Responsibilities:

• Deliver an efficient and welcoming reception experience including guest check-in and check-out.

• Address guest queries in a timely and professional manner to ensure positive outcomes.

• Maintain awareness of hotel services, promotions, packages, and room categories.

• Utilize up-selling techniques to promote hotel services and maximize occupancy.

• Follow Hilton’s brand standards and adhere to all health, safety, and security regulations.

• Process payments accurately using hotel procedures for foreign currency, credit cards, and cash.

• Support the Night Team with audit processes and staff development when needed.

• Ensure smooth communication with other departments and report guest feedback.

• Assist across departments as necessary to ensure exceptional service delivery.

Candidate Requirements:

• Previous experience in a customer-facing role, ideally in the hospitality sector.

• Excellent communication skills and a positive, proactive attitude.

• High level of professionalism, grooming, and hospitality standards.

• Ability to multitask, stay calm under pressure, and pay attention to detail.

• Team player with a willingness to assist others and a strong customer-first approach.

• Good IT proficiency and basic knowledge of property management systems.

Preferred Qualifications:

• Experience in Front Office or Concierge roles in the hotel or leisure industry.

• Prior cash handling and conflict resolution experience.

About the Company:
Hilton is a globally recognized hospitality leader, known for its tradition of excellence and innovation in the hotel industry for nearly 100 years. Operating a broad portfolio of world-class brands, Hilton is committed to filling the earth with the light and warmth of hospitality. Team Members are the heart of Hilton’s vision and play a pivotal role in delivering exceptional experiences for guests worldwide.