Chalhoub Group is looking for a Fashion Consultant to join the Swarovski team at Mall of the Emirates. This role focuses on delivering exceptional guest experiences, achieving sales targets, and supporting in-store marketing and CRM initiatives. Ideal for candidates with a passion for fashion, customer engagement, and a flair for luxury retail.

Key Responsibilities:

• Achieve individual and team sales targets while providing world-class customer service

• Collect and analyze data on customer behavior, top sellers, and slow movers

• Build and maintain client relationships within an omni-channel framework

• Provide product feedback to influence future buys

• Ensure visual merchandising (VM) and store standard operating procedures (SOPs) are followed

• Promote and manage customer loyalty through the MUSE program

• Participate in in-store events, campaigns, and social media engagement

• Ensure click & collect orders are completed within defined service-level agreements (SLAs)

• Accurately capture customer data for marketing and CRM initiatives

• Contribute to in-store customer experience (CX) strategies and offer feedback for improvements

Job Requirements:

• Excellent communication skills in English and Russian

• Previous experience in accessories or ready-to-wear (RTW) fashion preferred

• Strong understanding of luxury customer service and storytelling

• Familiarity with CRM tools and practices

• Ability to adapt to a fast-paced, customer-focused environment

• Team player with a positive and solution-oriented attitude

Job Details:

• 📍 Location: Mall of the Emirates, Dubai, UAE

• 🕒 Job Type: Full-time

• 🛍️ Industry: Luxury Retail / Fashion / Accessories

• 💼 Brand: Swarovski (under Chalhoub Group)

Benefits:

• Competitive salary and performance incentives

• Healthcare coverage

• Child education contribution

• Remote and flexible working options

• Access to employee-exclusive discounts

• Learning, development, and internal mobility opportunities

About the Company:
Chalhoub Group has been a leader in luxury retail across the Middle East for over 60 years, representing over 300 global brands. With more than 14,000 professionals and 750+ stores, the Group pioneers innovation, sustainability, and talent development. It is ranked among the top workplaces in the region and is committed to inclusion, diversity, and future-focused growth.