Ejadah is looking for a proactive and detail-oriented Facilities Manager – Soft Services to manage non-technical services across mall premises. The role focuses on overseeing housekeeping, security, pest control, waste management, and customer service, ensuring high standards of cleanliness, safety, and customer satisfaction.

Key Responsibilities:

• Manage all soft services operations, including housekeeping, security, pest control, waste management, façade cleaning, landscaping, valet services, and customer service desks.

• Develop and monitor SOPs and SLAs to ensure high-quality service delivery.

• Supervise outsourced service providers and ensure compliance with contractual obligations.

• Conduct regular audits to ensure cleanliness, hygiene, and safety standards are met.

• Handle tenant and customer complaints related to soft services, ensuring timely resolution.

• Coordinate with the marketing/events team for event setups, crowd management, and post-event cleanups.

• Ensure compliance with health and safety regulations, including fire safety and evacuation readiness.

• Monitor budgeting and cost-efficiency for soft services operations.

• Plan and execute training programs for service staff to improve performance and customer interaction.

• Implement sustainability and waste segregation initiatives, in line with green building practices.

• Prepare periodic reports, service evaluations, and vendor performance reviews.

Qualifications & Experience:

• Bachelor’s Degree in Hospitality, Facilities Management, Business Administration, or a related field.

• 10 years of experience, including 5 years in mall/airport management and 7 years in leadership roles.

• BICS Certification is mandatory.

• Strong vendor management and negotiation skills.

• Excellent interpersonal, leadership, and communication skills.

• Ability to work in a fast-paced, customer-focused environment.

• Proficiency in MS Office and facility management software.

• Knowledge of local compliance, hygiene, and labor regulations.

Why Join Ejadah:

• Diverse Experience: Oversee the operational success of soft services within a high-traffic environment like a mall.

• Leadership Role: Manage a team of service providers and contribute to customer satisfaction and service excellence.

• Sustainability Focus: Implement green building practices and sustainability initiatives in day-to-day operations.

Job Type: Full-time, On-site
Location: Dubai, United Arab Emirates