Job Title: Experienced Food & Beverage Service Associate

Job Description:
We are seeking a skilled and service-oriented Food & Beverage Service Associate to join our hospitality team. You will play a crucial role in creating a seamless dining experience by delivering exceptional customer service, ensuring timely coordination with the kitchen, and maintaining high standards of hygiene and presentation. This role requires a confident communicator who thrives in fast-paced environments and possesses the finesse to enhance guest satisfaction through upselling and personalized service.

Key Responsibilities:

• Uphold hygiene and safety protocols while handling food and beverages with care.

• Process customer payments accurately and efficiently using POS systems.

• Coordinate with kitchen staff to ensure timely preparation and delivery of dishes.

• Present food and beverages in an appealing and professional manner.

• Engage with guests to answer queries and provide expert recommendations based on the menu.

• Practice upselling techniques to promote specials, beverages, and desserts.

• Adapt quickly to changing scenarios, managing multiple tables and maintaining composure under pressure.

• Collaborate effectively with team members, fostering a supportive and productive work environment.

• Resolve guest complaints with professionalism, ensuring a positive brand image and guest loyalty.

Skills Required:
✔ Expertise in upselling and promotion to maximize revenue and enhance guest satisfaction
✔ Strong order management and attention to detail in relaying preferences to kitchen staff
✔ In-depth menu knowledge to recommend dishes and accommodate dietary needs
✔ Effective under pressure, managing high guest volumes with ease and poise
✔ Excellent conflict resolution skills to address and resolve customer concerns
✔ Strong team spirit and collaboration mindset