Al Hadaf Travel & Tourism is hiring an enthusiastic and organized Excursion Executive to join their Holidays department. The ideal candidate will play a critical role in managing daily excursion operations, ensuring guest satisfaction, and coordinating with vendors to deliver exceptional travel experiences.

Key Responsibilities:

• Coordinate and manage the daily operations of excursions and holiday activities.

• Handle reservations and respond promptly to client inquiries.

• Liaise with local suppliers, guides, transport providers, and attractions for seamless service.

• Conduct pre-departure briefings and assist guests with relevant information.

• Monitor customer satisfaction and manage complaints or special requests professionally.

• Contribute to the development of new tour packages or experiences.

• Maintain accurate booking records, guest attendance, and feedback reports.

• Support marketing efforts and promote excursions to customers.

• Stay informed about local attractions, tourism trends, and upcoming events.

Qualifications and Requirements:

• Bachelor’s degree in Tourism, Hospitality Management, or a related field.

• 1–3 years of experience in a similar role within the tourism or travel industry.

• Strong communication and interpersonal skills.

• Fluent in English; knowledge of other languages is an advantage.

• Excellent organizational and time-management abilities.

• Ability to remain calm and professional under pressure.

• Proficiency in Microsoft Office and booking/reservation software.

• Valid driver’s license (if transportation coordination is required).