Job Title: E-Commerce Operations Executive

Job Description

About the Role:
We are looking for a detail-oriented and proactive E-Commerce Operations Executive to manage and optimize daily activities across our online store and partnered e-tail platforms. The ideal candidate will play a key role in ensuring a seamless customer experience, maintaining accurate inventory, and coordinating between internal teams to drive sales and efficiency.

Key Responsibilities

• Deliver prompt and professional customer service, resolving inquiries, returns, and complaints across platforms.

• Process and manage orders, returns, and requests from our e-commerce website and partnered e-tailers.

• Monitor and update stock availability daily across all online channels to ensure real-time accuracy.

• Coordinate with production, logistics, and warehouse teams to ensure smooth order fulfillment and timely deliveries.

• Prepare weekly performance reports with actionable insights to improve sales and conversion rates.

• Maintain a structured and up-to-date client database compatible with CRM tools.

• Conduct daily audits of our e-commerce store, from landing page to checkout, ensuring smooth user experience and functionality.

• Audit partner e-tailor stores weekly to verify live listings and consistency.

• Manage online visual merchandising, ensuring product presentation aligns with brand standards.

• Organize seasonal product photoshoots in collaboration with e-tail partners.

• Create and manage product listings, including details, images, and categorization across all platforms.

• Reconcile monthly account statements with the finance department.

• Place production orders based on demand forecasting and coordinate with relevant teams for readiness.

• Communicate delivery timelines to clients in alignment with logistics and production schedules.

• Track the full lifecycle of customer orders and provide status updates through internal reports.

• Attend training sessions from e-tail partners and implement best practices.

Required Skills & Competencies

• Hands-on experience with e-commerce platforms (Shopify, Magento, WooCommerce, BigCommerce).

• Strong knowledge of inventory and order management processes.

• Proficiency in handling product creation and updates for online listings.

• Analytical mindset with experience in generating reports and performance insights.

• Excellent communication, coordination, and problem-solving skills.

• Customer-first approach with the ability to handle escalations efficiently.

• Team player with strong organizational and multitasking capabilities.