Job Title: E-Commerce Manager

Job Description:

We’re looking for a strategic and data-driven E-Commerce Manager to lead and optimize our online business performance across platforms. This role is ideal for someone who thrives in a fast-paced environment, has a strong grasp of digital marketing and e-commerce technologies, and is passionate about driving growth for a premium brand.

Key Responsibilities:

• E-Commerce Strategy & Optimization:
  Develop and execute strategies to boost online sales, streamline user experience, and enhance website functionality—focusing on site speed, intuitive navigation, and ease of use.

• Conversion Rate Optimization (CRO):
  Analyze the sales funnel, identify drop-off points, and implement data-backed strategies to improve checkout flow and reduce cart abandonment.

• Digital Marketing Leadership:
  Manage SEO and SEM strategies, while collaborating with the marketing team to execute paid media campaigns that drive targeted traffic and conversions.

• Content & Product Management:
  Ensure product listings, visuals, and descriptions align with the brand’s luxury image. Maintain consistent content and design in partnership with the marketing team.

• Third-party Integrations:
  Oversee seamless integration with key partners including payment gateways, shipping/logistics providers, and analytics platforms.

• Customer Experience Oversight:
  Partner with the customer care team to personalize the online journey, improve support services, and implement customer retention strategies.

• Performance Monitoring & Reporting:
  Use tools like Google Analytics and Shopify Analytics to track KPIs including traffic, conversion rates, and ROI. Provide actionable insights and drive ongoing site optimization.

• Market & Competitor Insights:
  Keep an eye on competitor activity, industry trends, and evolving customer behaviors to adapt and refine digital strategies.

• Innovation & Technology Adoption:
  Stay ahead of the curve with emerging e-commerce tech—including AI tools, virtual try-ons, personalization engines, and more—to keep the brand innovative and relevant.

Skills & Tools:

• Proven experience with e-commerce platforms, especially Shopify

• Experience listing and managing products on Shopify, Amazon, Noon, or similar platforms

• Strong analytical skills with expertise in Google Analytics, Shopify Analytics, and CRO tools

• Working knowledge of SEO, SEM, and performance marketing

• Passion for luxury brands and digital innovation