Organic Foods and Cafe is looking to hire a highly experienced E-commerce / HORECA Sales Executive with a background in FMCG to join their dynamic team in Dubai. This full-time, on-site role is perfect for a sales-driven individual who thrives in a fast-paced environment and can manage sales operations across online platforms and HORECA (Hotel/Restaurant/Catering) channels. The candidate will play a critical role in sales execution, vendor coordination, and customer satisfaction, while also driving business performance using data insights.

Key Responsibilities:

• Manage and liaise with third-party online vendors such as Amazon, Mumzworld, etc.

• Oversee and execute e-commerce platform activities including sales, promotions, and marketing campaigns.

• Coordinate with internal teams to implement marketing, brand, and e-commerce strategies.

• Ensure a smooth end-to-end sales process from order placement to delivery.

• Prepare and manage annual contracts and customer relationship activities.

• Monitor shelf-life expiry dates, customer satisfaction, website functionality, and damage control.

• Generate reports and insights using data analytics tools to support business decisions.

• Coordinate with warehouse, customer service, and finance for order fulfillment and invoicing.

• Handle customer credit control and maintain effective documentation and filing systems.

• Develop strong relationships with retail partners and support upselling strategies.

• Utilize AI tools such as ChatGPT for business support and efficiency.

Key Requirements:

• Bachelor’s or Associate degree in Management, Administration, Supply Chain, or a related field.

• Minimum of 2-3 years of experience in a similar FMCG sales/e-commerce/HORECA role.

• Valid UAE Driving License with own car (mandatory).

• Strong command of Microsoft Office Suite, particularly Excel, and ERP systems.

• Excellent communication, organizational, and team management skills.

• Ability to handle customer service operations and crisis resolution efficiently.

• Familiarity with warehouse operations and legal documentation processes.

• Proficiency in digital tools and AI-based apps is an added advantage.

Work Type: Full-time, On-site
Location: Dubai, United Arab Emirates