Employment: Full Time

Job Overview:
We are seeking a Digital Service Excellence Senior Manager to lead and execute our digital service strategy, ensuring seamless and exceptional user experiences. The ideal candidate will drive continuous improvement, optimize IT service management (ITSM), leverage data analytics, and foster a culture of digital transformation within the organization.

Key Responsibilities:

• Develop and implement digital service excellence strategies, ensuring alignment with organizational goals.

• Lead a team of digital service professionals, fostering a high-performance culture.

• Oversee IT Service Management (ITSM) frameworks to optimize service efficiency.

• Enhance customer experience (CX) using data-driven insights and feedback.

• Utilize data analytics to measure performance and inform strategic decisions.

• Streamline digital service workflows for improved efficiency.

• Collaborate with internal teams to ensure seamless digital service delivery.

Job Offer:

• Opportunity to lead digital transformation initiatives in a prestigious government organization.

• Competitive salary and benefits package.

Requirements:

• Education: Bachelor’s degree in Information Technology, Business Administration, or a related field.

• Experience: Minimum 10 years in digital service management, ITSM, or digital transformation.

• Expertise:

  • Strong background in digital transformation and service excellence.

  • Proficiency in ITSM best practices.

  • Experience in enhancing customer experience (CX) in digital environments.

  • Data-driven approach with strong analytical skills.

• Leadership: Proven ability to lead teams, drive innovation, and manage large-scale digital projects.

About the Company:

Michael Page is a global leader in recruitment and talent acquisition, specializing in placing professionals across multiple industries, including technology, finance, and business operations.