Horizontal Digital is seeking a Digital Engagement Strategist to lead complex digital transformation programs and build meaningful client relationships. This hybrid role blends strategic vision with hands-on delivery, making it ideal for professionals with a background in digital agencies and experience in product ownership, client leadership, and digital strategy.

You’ll serve as the main engagement lead for major accounts, driving delivery across discovery, strategy, design, and implementation. The role requires strong stakeholder management, commercial acumen, and a passion for customer experience, digital innovation, and cross-functional collaboration.

Key Responsibilities:

• Lead client relationships across all phases: Discovery, Strategy, Design, Development, and Delivery.

• Translate business needs into outcome-driven roadmaps and measurable value.

• Shape and guide multi-disciplinary teams across digital experience transformation projects.

• Maintain strategic oversight without micromanaging delivery operations.

• Lead client-facing workshops and stakeholder interviews to define project goals and uncover opportunities.

• Support go-to-market strategies and commercial decision-making in early-phase programs.

• Stay updated on AI, emerging technologies, and digital experience trends.

• Contribute to new business initiatives through proposal writing, scoping, and pre-sales.

Required Skills and Experience:

• 10+ years in digital strategy, consultancy, product, or delivery roles within an agency setting.

• Proven leadership of digital transformation and Continuous Improvement (CI) programs.

• Strong grasp of both agile and waterfall methodologies.

• Deep knowledge of DXP & MarTech platforms; hands-on experience with enterprise CMS (e.g., Sitecore, Adobe, Optimizely).

• Ability to communicate and influence senior stakeholders.

• Skilled in customer journey mapping, service blueprints, and organizational change facilitation.

• Demonstrated curiosity for AI and emerging tech.

• Strong portfolio with at least two recent case studies showing strategic impact.

• Preferred sector experience: hospitality, tourism, logistics, or transport.

Company Details:

Horizontal Digital is a digital consultancy that focuses on delivering intuitive, customer-focused digital experiences for Fortune 500 companies. Known for its empathetic design and technology-first approach, the company thrives on values such as hustle, collaboration, empathy, and constant innovation.