Creatio, a global leader recognized in the Gartner Magic Quadrant, is seeking a Customer Success Manager (EMEA) to manage and nurture client relationships across the EMEA region. This full-time, remote-based role is ideal for professionals with a background in customer success, software implementation, and relationship management. The candidate will play a key role in ensuring client satisfaction, driving software adoption, and improving client retention.

Key Responsibilities:

• Manage a portfolio of clients through regular meetings with customers and their assigned integrator partners.

• Gather feedback on Creatio’s platform and implementation satisfaction.

• Build and sustain trusted relationships with key customers and partners.

• Enhance customer retention and renewals through strong engagement.

• Collaborate with internal teams (Business Analysts, Developers, Product, Sales, and Support) to ensure smooth project delivery and client success.

Required Qualifications:

• Proven experience working with clients, particularly in launching or implementing software solutions.

• Experience in implementing or customizing corporate software systems.

• Excellent communication, presentation, and training delivery skills.

• Strong problem-solving abilities and experience handling customer objections.

• Ability to understand business needs and translate them into software requirements.

• Project management experience handling full-cycle enterprise software projects.

• Proficiency in English (minimum level B1+).

Job Type: Full-time
Work Setup: Remote (EMEA Region)
Industry: SaaS / CRM / Enterprise Software

Perks & Benefits:

• Work with an award-winning product recognized in Gartner Quadrants.

• Remote-first hybrid model with access to global hubs (including Warsaw).

• Vibrant corporate culture with regular virtual and in-person team events.

• Competitive salary and comprehensive medical insurance.

• Paid leave for personal events and health needs.

• Supportive, international team environment with high standards and ownership culture.