BlackRock is hiring a Customer Success Manager for Preqin, a key part of their business. This role involves leading client onboarding, managing relationships, identifying upsell opportunities, and ensuring customer success. The candidate will work closely with client-facing teams, understand customer needs, and resolve issues proactively to enhance customer experience and retention.

Key Responsibilities:

• Lead onboarding for strategic accounts, optimizing configurations and alerts.

• Develop a deep understanding of Preqin’s products, identifying upsell opportunities.

• Engage key stakeholders across customer organizations to understand their needs.

• Act as a consultant and problem solver, training customers on how to optimize workflows using Preqin products.

• Increase customer usage and engagement, identifying opportunities for further sales.

• Address urgent customer issues and identify churn risks, ensuring long-term client success.

Qualifications:

• Customer-first attitude with proven experience in Customer Success within SaaS or Financial sectors.

• Ability to build strong customer relationships and improve client satisfaction, adoption, and retention.

• Positive mindset towards issue resolution and proactive engagement with customers.

Benefits:

• Retirement investment and financial tools for a secure future.

• Education reimbursement and family support programs.

• Flexible Time Off (FTO) and resources supporting physical and emotional well-being.

Work Model:
BlackRock offers a hybrid work model, requiring at least 4 days in the office and 1 day of remote work per week.