Job Title: Customer Success Manager 

Job Description:

We are seeking a Customer Success Manager to join our Sales & Relationship Management team in Dubai. In this client-facing role, you will be responsible for ensuring customer satisfaction, fostering long-term relationships, and driving customer retention and growth.

As a key liaison between the company and its clients, your focus will be to deliver a seamless post-sale experience, help clients maximize the value of our services, and identify upselling opportunities. You will work cross-functionally with internal teams to ensure client needs are met and expectations exceeded.

Key Responsibilities:

• Act as the primary point of contact for clients post-sale, ensuring a smooth onboarding and continued success.

• Build and maintain strong relationships with key accounts to drive engagement and loyalty.

• Monitor customer health and proactively address issues to minimize churn.

• Collaborate with sales, support, and product teams to deliver customized solutions.

• Identify opportunities for account growth, upselling, and cross-selling.

• Conduct regular client check-ins and performance reviews.

• Track and report customer metrics and success indicators.

• Advocate for customer needs and feedback internally to enhance product/service quality.