MEED, a trusted name in strategic industry intelligence and a brand of GlobalData Ltd., is hiring a Customer Success Manager to deliver high-impact client onboarding experiences and manage strategic customer journeys. The role is based in Dubai and focuses on client retention, proactive support, and data-driven relationship management across a diverse portfolio. As a customer advocate, you will collaborate across departments to ensure MEED’s insights and tools meet client goals and drive long-term value.

Key Responsibilities:

Client Onboarding & Relationship Management:

• Deliver impactful onboarding sessions to position MEED Projects as a strategic partner.

• Understand client business goals to align platform usage effectively.

Customer Journey Management:

• Guide clients through a strategic journey with milestone-based engagement to drive adoption and satisfaction.

• Prioritize outreach based on usage data, risk signals, and growth opportunities.

Client Portfolio Management:

• Manage a high volume of B2B clients efficiently, ensuring proactive support and engagement.

• Customize solutions that align with unique business needs.

Data-Driven Insights & Reporting:

• Analyze usage metrics, trends, and success indicators to inform client strategies.

• Translate insights into measurable client value and influence internal improvements.

Advocacy & Internal Collaboration:

• Represent client needs to internal teams (analysts, editorial, research) to deliver tailored content and solutions.

• Champion the customer voice within the organization.

Required Qualifications:

• Proven experience in Customer Success, Account Management, or Client Services, preferably in SaaS/B2B environments.

• Expertise in managing multiple client accounts with varying requirements.

• Strong understanding of customer journeys and success metrics.

• Excellent communication, presentation, and relationship-building skills.

• Skilled in data analysis and insight reporting.

• Proficient in SaaS platforms and client-facing digital tools.

• Bachelor’s degree or equivalent experience.

• Experience in the Construction industry is preferred.

• Fluency in Arabic is strongly preferred.

Desired Skills:

• Strategic thinking and consultative approach.

• Effective stakeholder and portfolio management.

• Confident presenting to diverse audiences.

• Storytelling skills using data.

• Agile, collaborative, and customer-focused mindset.

Job Type: Full-time
Work Setup: On-site
Industry: Business Intelligence / Construction / SaaS / Media & Publishing

Perks & Culture:
MEED offers a fast-paced, inclusive, and growth-oriented work environment with competitive benefits across health, wellness, finance, and travel. As an Equal Opportunity Employer, MEED supports diversity and aims to create a workplace where everyone can thrive.